| Author | Message | ||
     Icetec-uk Rating: N/A |
We produce the F-Series Fresnel VR gaming cabinet for PC gamers and sim enthusiasts. Our F-Series is the most cost effective Fresnel viewing system available. Based around an anti-reflection Fresnel lens - the F-Series outperforms any i-glasses visor and other Fresnel systems using conventional (non-anti-reflective) Fresnel lenses. www.icetec-uk.com | ||
| Neil Axe Rating: N/A |
Anyone else loose money to these crooks? I bought one of their fresnel kits in May and never received it. And now they've changed their web site to supposedly sell car components. If anyone else had dealing with them, please contact me. Thanks! | ||
| Neil Axe Rating: N/A |
Sorry. I just realized that they still have their site. www.icetec-uk.com. I accidently went to www.icetec.co.uk. However, it still does not change the fact that they have not shipped my product yet, and they have never replied to my email. | ||
| Still Waiting Rating: N/A |
I unfortunately just ordered one of these about 2 weeks ago. They've got my money, and so far I've got nothing. Maybe I won't be as unlucky, but finding this thread is not at all encouraging. | ||
| salterre Rating: N/A |
I ordered from these guys about 6 months ago and did recieve the product. they've changed the cabinet to a better design since then and have changed the name to F-series. however, i do think they are using the same fresnel lens as before. I tried to build my own fresnel cabnet and pretty much failed. the icetec lenses are perfect for gaming as it looks like these guys have done their homework on what type of lens is optimal (just look at the website for their 'scientific' analysis). As far as gameplay goes, I honestly enjoy playing with a fresnel. its a bit of a hassel to mount the cabnet and set my viewing height, but it really is an immersive experience. it took a while for my stuff to arrive since its overseas shipping, so keep pestering them for a tracking number or reassurance of the order. good luck, salterre | ||
| Neil Axe Rating: N/A |
Well let's see. They received my money via paypal on May 7th. Even with a potential delay, I think after almost 4 months, I should have received my product. And as far as pestering them goes, I've sent a emails but they have never responded. I see they have a phone # on their website now. I'm going to try this next. | ||
| Still Waiting Rating: N/A |
I'm not getting any reply to my email either. Any luck with that phone number? I'll have to call it in the middle of the night if I even try... | ||
| Still Waiting Rating: N/A |
Well I've called card company; they've got no problem with reimbursing me for a disputed charge, and they'll go after him from there. Since he's obviously not some big company I'm giving him 30 days to deliver or reply to my email. If he's legit and reading this (and comes through), then apologies in advance. If he's not - sooner or later he'll be hearing about it. The world's shrinking fast, and hiding behind country borders is becoming less and less effective... | ||
| Sitll Waiting Rating: N/A |
Actually, this guy has only days before I dispute the charge and Visa can deal with him. If he replies to my email and talks I'll give him time. If he flakes then he can learn a lesson. | ||
| Still Waiting Rating: N/A |
I ordered from these guys about 6 months ago and did recieve the product. they've changed the cabinet to a better design since then and have changed the name to F-series. however, i do think they are using the same fresnel lens as before. I tried to build my own fresnel cabnet and pretty much failed. the icetec lenses are perfect for gaming as it looks like these guys have done their homework on what type of lens is optimal (just look at the website for their 'scientific' analysis). As far as gameplay goes, I honestly enjoy playing with a fresnel. its a bit of a hassel to mount the cabnet and set my viewing height, but it really is an immersive experience. it took a while for my stuff to arrive since its overseas shipping, so keep pestering them for a tracking number or reassurance of the order. good luck, salterre ============= Fabricated by Icetec? | ||
| Neil Axe Rating: N/A |
Well I finally got a response from icetec. Perhaps they saw this thread growing and decided they needed to do something. According to them my product was shipped June 20th and that I should have received it within 7 days. Of couse, I never received an email that it was shipped, so it's hard to verify if this truly occurred. They said that they will be shipping a new F22 this Tuesday (8/30) and that I should be receving a tracking #. I'll let you know if I receive it. | ||
| VRJUNKIE Rating: N/A |
These guys are crooks. I too placed an order back in May. Do any of these excuses sound familiar: 1. Backordered please wait 2. Got a bad shipment of lenses wait for new ones 3. Server hard disk faliure 4. Sent your order and provide a tracking number that either does not show up - or ends up being someone elses package? 5. I've now been promised my money back but I'm not holding my breath Are there any organizations over there to investigate them or a better business bureau? -VRJUNKIE | ||
| Still Waiting Rating: N/A |
I'm disputing my Visa charge in 24 hours unless this guy posts, delivers, or replies to email. This just isn't looking legit at ALL... | ||
| No longer waiting Rating: N/A |
Charge disputed, my money is reimbursed. This guy can someday, sooner or later, take it up with Visa. One, I repeat, ONE reply to my email, or EVEN a post on this board could have prevented this. I rather doubt he's legit anyway though at this point... | ||
| Neil Axe Rating: N/A |
I'm glad you didn't loose your money and I agree with you about how that mess could have been prevented. I don't mind if this is just some guy working out of his house, but if you want to run a business, you've got to have customer service, which includes keeping cutstomers informed and responding to customer inquiries. How hard is it to send a simple email? | ||
| KuDawg Rating: N/A |
I ordered one last year in Aug and got it in October, They said it went to Italy, and I live in Connecticut USA... I really didn't see the similarity. But I did get it and most of it cam undone. It does look pretty cool, but nothing I'd like to play with more then 15 minutes. Again you would have to sit perfect in the middle so the edges wont make your eyes hurt. You do feel it after awhile. Now it takes up space in my closet.. Ku | ||
| Rob Rating: N/A |
i have a 29" monitor i got from monivision (great stuff) and picked up a TV magnifier from maxiaids. the effect is awsome.there is no distortion around the edges and it was under $100. only hard part was making a bezel but i ended up building a fully enclosed cockpit for pc games. | ||
| leadsinga Rating: N/A |
Rob, Stummbled across this thread! Mate I have the same moniter as you ... its by Chunn but same company manufacter it  29" makes a great game screen, prob is I only have 75Hz so no good for ED Glasses. ... Can you tell me more about what you did as I am hunting for a len etc and keen to see what you did. Also what size was the screenlen you brought. Cheers Murray leadsinga@hotmail.com | ||
| No longer waiting Rating: N/A |
Just for curiosity's sake I decided to check here to see if this guy even attempted to explain himself. It's quite obvious now that he's a scammer. | ||
| Neil Axe Rating: N/A |
These guys are just plain liars. One month ago they promised me they would re-ship another F21 kit and told me that I should receive it in 5 days. Over a month later - nothing, not even the promised email containing tracking information. Everyone should steer clear of these guys. | ||
| No longer waiting Rating: N/A |
Hey get this - they finally communicated with me, well, sort of... Got some email claiming that they're looking into their international customer orders, blah blah - it was a generic two line email... I bet the only reason I finally even HEARD from them was because Visa might be on their asses. I told them they owe Visa money now, not me. Also told them IF their merchandise happens to end up at my house I'll of course call Visa and tell them it's been straightened out. I wasn't terribly polite about it either. While it's true that Visa reimbursed me it still annoys the hell out of me that these guys are sitting on $140 US of what WAS MY FREAKING MONEY. Actually, I'm regretting that I even mentioned anything about them shipping me their product. I should have just deleted the damn message and let them deal with Visa. I had to dispute the charge, get reimbursed, close my card, get a new one (which took a week), memorize a new pin number, fill out a paper questionaire for Visa via snail mail to give them the website info for Icetec, dick around this place seeing if they ever communicated, dick around emailing and trying to call them via several addresses, etc... Far as I'm concerned they owe Visa $140 US, and ALSO owe me about $30 for my time and hassle! Forget the damn fresnel box, I could have built my own by now, even on my limited time! And I've built 3 of them in the past too - the ONLY reason I decided to buy from these guys was because these days I have more spare money than I have spare time! | ||
| No longer waiting Rating: N/A |
Oh, and to anyone else reading this and scratching their heads, maybe thinking of buying from this company - notice there is not one single post from this "company" in this thread other than the original pimping of the vaporproduct. I could understand not jumping into an online argument, but you'd think at least a single STATEMENT might appear... especially considering THEY are the original poster of this thread! I am thoroughly convinced that the two posts in this thread from people claiming to have received the vaporproduct are outright fabrications from the scammer himself. The one with the somewhat negative opinion of the vaporproduct is simple bait for others, plain and simple. Hopefully I'll save someone from this BS... | ||
| BS is an understatement Rating: N/A |
I got the so called product after some months, and it turned out to be a bunch of cloth, some plastic rods, and no lense. Icetec is a scam. | ||
| fdfdfdfd Rating: N/A |
ttttttttttttttttttttttttttttttttttttttttttttttttt | ||
| icetec-uk Rating: N/A |
We no longer enter into arguments on this forum because of it's unregulated nature. Unfortunately posters aren't required to register before posting comments and that leaves the forum open to abuse/misuse. Over the past year we have had problems shipping to customers in the U.S. This is because of the size of our product. We found a percentage of parcels would fail to reach their destination once they reached U.S. soil. In cases where customers fail to receive their product then we dispatch a replacement. We have refined our shipping method to reduce the weight/costs and our product is less likely to attract unwanted attention during transit (a bigger box containing a VR product is much more likely to go missing than a smaller package). "I got the so called product after some months, and it turned out to be a bunch of cloth, some plastic rods, and no lense. Icetec is a scam. " - This is interesting because the only way you would have received a cabinet without a lens is if you had purchased the cabinet only. What's more interesting is that we never received a single email stating that a lens was missing! The problem with a forum like this with no requirement for proper registration is that people can say anything for any reason, in perfect anonymity. We used to enter into discussions on this forum (back in 2004) because there were misleading posts even then. I remember one particular post where someone stated that any Fresnel of 50 grooves per inch would produce a "fuzzy" image. I explained to the person that so long as the lens is of high enough optical purity then a 50 gpi lens would give excellent results. This person argued and argued for a week but the most absurd thing was that he had no practical experience of Fresnel lenses (which he admitted). His "knowledge" was purely speculative or based on 2nd hand information. We had another person posting the following message: "I bought a lens from icetec-uk and it gave me eye-strain". This is interesting since our lenses are of high enough optical purity that eye-strain isn't an issue. What's also interesting to note is that a person using a Fresnel can sit in front of a monitor longer than a person without because the Fresnel allows a person's eyes to relax and focus far behind the surface of the monitor screen! There has been a lot of misleading information posted on this forum and because of it's unregulated nature we no longer enter into arguments. We have sold more than 150 lenses via icetec-uk on eBay and the overall response is "excellent product!". We have sold many more via our website and with similar feedback. If a customer fails to receive a product then we will send a replacement. | ||
| no registration required Rating: N/A |
I bought a pizza from icetec-uk in 2004 and it arrived yesterday! It was barely edible! | ||
| genuinely angry customer Rating: N/A |
Icetec-uk sold me an 80 inch Fresnel for my 17 inch monitor! It was so big I had to cut a hole in the front of my house to get it inside! It's so big it magnifies not only the monitor image but the entire wall behind! I am angry! | ||
| VRJUNKIE Rating: N/A |
This is VRJUNKIE, I have been a poster here for a number of years and many of you know who I am through private side discussions. Please See my previous posts regarding IceTec above... They are the truth - period! Let me be ABSOLUTELY CLEAR, Raf Baker (of IceTec) is a liar and a crook! I ordered his product back on 18 May and STILL have nothing to show for it! You dont have to take my word for it - for those of you who know him - ask our Neil Axe... he got the same results I did! We have had several private discussions regarding IceTec and Raf Baker. Here are the details of my order: Order Number: 061380901288 Date: 18 May 05 - 12:04 F19 Fresnel Immersive Cabinet with AR Fresnel Lens F19+VX1: £35.99 Shipping: £19.99 Total: £55.98 GBP For further documentation, here are just some of the e-mails back and forth from me to IceTec. In them you can see how he treats customers for yourself. I have replaced personal info with obvious references inside brackets, i.e. [MyFirstName MyLastName] -VRJUNKIE Mon, 29 Aug 2005 12:37:43 -0700 (PDT) From: "Mr C" Subject: Re: Options To: sales@icetec-uk.com Raf, Can you tell me how and when I can expect the refund? Here are the details of the order: Order Number: 061380901288 Date: 18 May 05 - 12:04 F19 Fresnel Immersive Cabinet with AR Fresnel Lens F19+VX1: £35.99 Shipping: £19.99 Total: £55.98 GBP Buyer: [MyFirstName MyLastName] [MyStreet]. [MyCity, MyState] [MyZip] United States Lane --- sales@icetec-uk.com wrote: > Ok. > > Option 1 it is then. > > Raf B. > > > ----- Original Message ----- > From: "Mr C" > To: > Sent: Friday, August 26, 2005 9:59 PM > Subject: Re: Options > > > > Raf, > > > > I'd prefer option 1 - full refund. > > > > If you're going to use PayPal for the refund, my PayPal e-mail is > > [MyPayPalEmail@MyIp.com] > > > > Lane > > > > > > --- sales@icetec-uk.com wrote: > > > >> Lane, > >> > >> You're right. There has obviously been an idiotic mixup with the > >> customers/destinations. > >> > >> Option 1: > >> > >> Full refund. > >> > >> Option 2: > >> > >> F19 or F22 dispatched on Monday via our 5 day service with tracking > >> (tracking code can be issued today). > >> > >> We have both the F19 and a new version of the F22 ready to ship (new F22 > >> has a heavier duty framework and new hood design). > >> > >> Some regards, > >> > >> Raf Baker. > >> > >> > >> > >> > >> ----- Original Message ----- > >> From: "Mr C" > >> To: > >> Sent: Friday, August 26, 2005 4:58 PM > >> Subject: Re: Order Confirmation: Icetec-uk online shop - [MyFiRstName MyLastName] > >> > >> > >> > Raf, > >> > > >> > Idiot... I'm the idiot? > >> > > >> > Look at the name in the subject of this e-mail... It says [MyFiRstName MyLastName] > >> > right? What is the name on the package that came back that you sent me > >> > pictures of... is it [MyFiRstName MyLastName]? Not it's J. Shook YOU IDIOT!!! > >> > And I can see that the tracking number you gave me LY190005593GB is indeed > >> > the tracking number of that package - BUT ITS NOT MINE! > >> > > >> > You're probably right though... I am a idiot for odering from you in the first place - > >> > and for wating so long to get serious about it. But I am resourceful once I set my > >> > mind to it - this idiot is going to work real hard to see that you don't do this to any more > >> > VR enthusiasts in the USA! > >> > > >> > Least regards, > >> > Lane > >> > > >> > --- sales@icetec-uk.com wrote: > >> > > >> >> Icetec-uk is based in Trowbridge you idiot. If we had a customer who lived in the > >> >> same town then the customer would have collected the unit in person! > >> >> > >> >> The unit came back to us yesterday with a message from the post > >> >> office. It's being rebooked with a different service today. You should > >> >> receive it within 5 days. I will email you later today with new tracking > >> >> information. > >> >> > >> >> > >> >> ----- Original Message ----- > >> >> From: "Mr C" > >> >> To: > >> >> Sent: Friday, August 26, 2005 4:18 AM > >> >> Subject: Re: Order Confirmation: Icetec-uk online shop - [MyFiRstName MyLastName] > >> >> > >> >> > >> >> > Raf (or should I say crook) > >> >> > > >> >> > Here are the details on that number: > >> >> > Your item with reference LY190005593GB was delivered in TROWBRIDGE PDO. > >> >> > I have filed a complaint with Royal Mail for Fraud - I'm also working with > >> >> > MasterCard. > >> >> > > >> >> > Lane > >> >> > > >> >> > > >> >> > --- sales@icetec-uk.com wrote: > >> >> > > >> >> >> Hi, > >> >> >> > >> >> >> Tracking information is available for your parcel at royalmail.com > >> >> >> > >> >> >> Tracking code is: > >> >> >> > >> >> >> LY190005593GB > >> >> >> > >> >> >> Regards, > >> >> >> > >> >> >> Raf Baker. > ----- Original Message ----- > From: "Mr C" > To: > Sent: Thursday, August 04, 2005 11:00 PM > Subject: Re: Order Confirmation: Icetec-uk online shop -[MyFiRstName MyLastName] > > > > Raf, > > > > It's now almost the end of the week following the one you that you > > promised I would have my order by. I have been MORE than patient, > > there is no excuse for this. > > > > I want you to refund my money IMMEDIATELY. If by the close of business > > Aug 5th, I have not been notified of an ACTUAL refund, I will be > > contacting PayPal and MasterCard to complain and dispute the charge. And if it > > comes to all that, I will also be posting on stereo3d.com regarding my > > experience. > > > > Regards, > > Lane > > > > --- sales@icetec-uk.com wrote: > > > >> Hi, > >> > >> Sorry for the delay in response. We've had a Hdisk failure over the > >> past week and so we've had to spend the time saving data and restoring to > >> a new drive. We are finally able to catch up with past orders now! > >> > >> I will ensure your order reaches you early next week. > >> > >> Regards, > >> > >> Raf Baker > >> > >> > >> ----- Original Message ----- > >> From: "Mr C" > >> To: > >> Sent: Tuesday, July 12, 2005 8:33 PM > >> Subject: Re: Order Confirmation: Icetec-uk online shop - [MyFiRstName MyLastName] > >> > >> > >> > Raf, > >> > > >> > It's now been over yet another month - I ordered back in May! > >> > > >> > If you cannot ship this week please refund my money. > >> > > >> > Regards, > >> > Lane > >> > > >> > --- sales@icetec-uk.com wrote: > >> > > >> >> Hi, > >> >> > >> >> If you paid for priority shipping then we will refund the difference > >> >> over regular shipping rate. > >> >> > >> >> Regards, > >> >> > >> >> Raf Baker. > >> >> > >> >> > >> >> ----- Original Message ----- > >> >> From: "Mr C" > >> >> To: > >> >> Sent: Monday, June 06, 2005 6:59 PM > >> >> Subject: Re: Order Confirmation: Icetec-uk online shop - [MyFiRstName MyLastName] > >> >> > >> >> > >> >> > Hi, > >> >> > > >> >> > I ordered a F19 Fresnel Immersive Cabinet with AR Fresnel Lens back on > >> >> > May 18th, I have yet to receive my order. My order number is 061380901288. > >> >> > > >> >> > Can you give me a status update? If this is going to continue - I would > >> >> > like some form of compensation (like free shipping) otherwise, > >> >> > I would request cancellation of the order. > >> >> > > >> >> > Thanks, > >> >> > Lane | ||
| icetec-uk Rating: N/A |
I also have a record of your transaction and with the following information: "Item Amount: £55.98 GBP Postage: £0.00 GBP Packing: £0.00 GBP Quantity: 1 Item Title: Order Number: 061380901288 Item Number: 061380901288 Custom: 0-061380901288 Date: 18 May 2005 Time: 09:05:47 PDT Status: Completed Seller Protection Policy: Ineligible -------------------------------------------------------------------------------- Postal Address: No Address Provided -------------------------------------------------------------------------------- Payment Type: Instant " " No Address Provided " " No Address Provided " " No Address Provided " We shipped a number of units to U.S. and Canadian customers (I have no idea which of the two countries you reside in due to the lack of an address). We received a number of claims from customers in those countries.. Some claims were for late/missing parcels, some were for damaged items. I would estimate that 1 in 3 deliveries to those countries would result in a claim being filed by the customer. In some cases the claim was genuinely filed due to missing parcel or late dispatch (if we are late with dispatch then we upgrade the customer's order to the latest design. There have been instances where a customer has repeatedly filed missing claims with orders placed with us. We responded by sending replacement items and those two were followed by "missing" claims some time later (even though the parcel was sent via recorded delivery). We are sure that some claims for missing parcels were genuine. If a customer has a genuine claim then they can email a copy of their receipt (or proof of payment) and we will dispatch a replacement. Lack of a clear postal address/postal details can create problems for us. Because of the 1 in 3 ratio of failed deliveries to the US/Canada we made a decision some time ago to restrict sales to UK/Europe until a solution was found. We are now able to ship beyond Europe more reliably and more cheaply for the customer but even so we have little control of a parcel once it reaches US/Canadian soil. Shipping fees from UK to those countries are high for a parcel sent with full tracking. Problem is that many customers in those countries are unwilling to pay UK shipping fees for fully trackable parcels. Because of this we now ship our product in two smaller parcels to customers outside of the UK. Although parcels are still beyond our control once they reach foreign soil we now find greater success for US/Canadian deliveries because the product is less conspicuous and less likely to disappear en-route to it's final destination! Our eBay feedback reflects our overall performance and that includes orders to US customers. If a customer has a genuine complaint of missing parcel then we will ensure a replacement is dispatched (and that includes you, Lane). | ||
| VRJUNKIE Rating: N/A |
What Raf has sent you is proof of nothing. It has the word "completed" on it - that's probably my payment to him! It was NEVER sent, and BELIEVE me, he has my address. In any case, you can tell from the e-mails that he was supposed to refund my money - not ship the product. You can't loose that in the mail Raf, ITS PAYPAL dude. Note he doesn't even bother to deny any of the stall tactics detailed in my e-mails, calling his customers idiots, etc. And what of ALL the customers above that had to file a charge dispute! Please don't be fooled by this guy. If anyone questions what I am saying, post here, give me your e-mail address and and I will forward you detailed e-mails, photo copies, screen shots, PayPal records, copies of my complaints to PayPal etc. This is well documented. Do not fall victim to this guy, don't spend 100.00 U.S. to find out I'm right. You will have proved you are an "idiot", and he'll even tell you so! -VRJUNKIE | ||
| icetec-uk Rating: N/A |
"It has the word "completed" on it - that's probably my payment to him! " - It was indeed a copy of your payment complete with missing address. Would you like a more detailed copy? If you have a genuine complaint then send us a genuine email. I would also suggest that you don't flood our inbox with 78 copies of the same email (if you're going to flood someone's inbox then at least create a fake ID to mask your true identity - that way you won't risk getting into trouble with your ISP). | ||
| VRJUNKIE Rating: N/A |
So far Raf has only admitted and proven that: - I am a customer - The order number - The date of the order - The amount of payment - That PayPal was used He has NOT proven that he has even attempted to send my item. Moreover, he has not disputed any of the points detailed in the above e-mails. Those e-mails above (that I have included) had my address on them - So I OBVIOUSLY sent him my address. I am confirmed with PayPal, they have my address. He needs nothing more than my e-mail address to refund my money. PayPal even facilitates this very action. Raf, do you REALLY expect people here to be so stupid as to believe that a customer would send someone (over seas) more than one hundred dollars US (100.00 US) and then refuse to tell you where to send their item? No one is going to buy this Raf!!! Refund my money that you have had since MAY and I will let everyone here know you finally made things right. -VRJUNKIE | ||
| icetec-uk Rating: N/A |
The point is that missing or incomplete information makes things difficult especially in the event of a dispute months later. Paypal should make it a requirement that name and address are entered. In the case of your order there was confusion with another US customer. The other customer received his order and you should have received yours. You are quite welcome to continue labelling icetec criminals though if it makes you happy. | ||
| Peter Wimmer Rating: N/A |
Hi Raf, I'm also running a webshop using PayPal so I know for sure it's possible to force the user to enter his address. Of course you must enable this option. Consult the PayPal user guide how to do it... | ||
| VRJUNKIE Rating: N/A |
Raf who was ignoring my e-mails for many weeks is now curiously responding to me... hmmm wonder why? He just sent me a private e-mail with the FULL DETAILS of my order - including my address, so he has it. And I didn't pop this on him "months later" I never went more than a week without contacting him. Look at the dates on the e-mails I included above. I'll let everyone know if he makes this right - stay tunned... -VRJUNKIE | ||
| icetec-uk Rating: N/A |
Why don't you show everyone a copy of the emails, Vrjunkie? Your address was difficult to find but nevertheless I did manage to find a copy of it. The point is that it makes life easier if you enter your address details into paypal. We get a percentage of customers who place false claims for lost/damage items. The percentage is small but nevertheless it happens. I will give you two choices now... If you continue with the sarcasm then I will find the details of the parcel we dispatched for you some time ago and let you locate it via USPS or Royal Mail. You can then claim with the mail company for lost item. Since I genuinely believe your order was never received then I will ensure you receive a refund or new issue of the product. Since your private emails to us are polite then there is no reason for your public statements on this forum to be any different. Your choice. Peter Wimmer: "Hi Raf, I'm also running a webshop using PayPal so I know for sure it's possible to force the user to enter his address. Of course you must enable this option. Consult the PayPal user guide how to do it... " - Thanks for the tip. I will check the account preferences and activate that feature. VRJUNKIE is correct when he states we did receive his address details but unfortunately that information is easier to misplace when it's not registered with paypal. We generally back-up important data but there are times when a server crash is severe enough to lose important information. If a customer supplies paypal with address details then it's helpful and can speed things up. | ||
| VRJUNKIE Rating: N/A |
Raf, I posted the most relevant e-mail above - what's the point of posting more? You have recognized me as a customer, you have further stated you believe I never received your product - this whole thing will go away if you simply refund my money via PayPal. My PayPal address is on the full version of the PayPal statement you posted above. Anything else - is just wasting bandwidth and making you look worse for dragging this out further. Still waiting.... -VRJUNKIE | ||
| VRJUNKIE Rating: N/A |
This message is to let everyone know that Raf of IceTec has refunded my money (on December 15th), I am a happy camper now. -VRJUNKIE | ||
| Rob Rating: N/A |
ordered on may 18th and refunded on dec 15th? did he include 7 months of interest with that? | ||
| Brian Rating: N/A |
Looks like I'm the most recent person to fall for this. Ordered over 2 months ago back in November and never received the product. They are now telling me that it shipped, they don't have tracking information because I didn't pay for it, and they are "taking steps to determine where the lens is". I am giving them one more week before I dispute the charge. Should have found this forum before I repeated the mistake! | ||
| Brian Rating: N/A |
It has been resolved - they shipped me a new lens. | ||
| eilz Rating: N/A |
I was about to order, but now holding back, unsure if I will get the item. Just out of interest, I see the company selling the same product in both Woking/UK and Florida, so seems a bit weard I really need a large fresnel, but can't find one in the UK big enough, can anyone help? | ||
| icetec-uk Rating: N/A |
Brian told icetec-uk via email: "I received a lens in the mail today. Thank you for resolving this matter. -Brian Jones perthzaandam wrote: Hi, Would you mind providing us with contact details of your local post office? That should help to speed up our enquiry... Regards, Raf Baker. ----- Original Message ----- From: Brian Jones To: perthzaandam Sent: Thursday, February 09, 2006 3:20 AM Subject: Re: fresnel lens purchase I must apologize - I know that you responded to my last email but it landed in my "bulk" folder where I accidentally deleted it before I could give it a read. I have no way of undeleting cleared bulk email. Can you please send the response again? I apologize for this mistake - I sometimes clear the bulk folder out of habit before really giving it a thorough scan. -Brian perthzaandam wrote: We are taking steps to determine where your lens is. Your lens was dispatched several months ago. We don't offer tracking unless the customer pays for it. Raf Baker." Brian Jones is the U.S. customer whose lens apparently failed to arrive. He sent us an angry email long after the lens was sent (should take approx 7 days to arrive)... More than a month later, Brian sent an angry email demanding his Fresnel lens. We asked him for contact details of his local post office (which he provided), later that day he sent another email to say his lens had arrived! (so after going missing for many weeks the lens apparently arrived the same day we request contact details of Brian's local post office!). "It has been resolved - they shipped me a new lens." - We DIDN'T send Brian a replacement lens so that statement is untrue. | ||
| Icetec-uk Rating: N/A |
When a customer genuinely fails to receive the product we will ship a replacement or refund money. We now have a policy of asking for contact details of the customer's nearest post office when an order fails to arrive. There have been customers who have genuinely failed to receive their orders but there are also a small number who pretend not to have in order to get a second item or refund. | ||
| Nate (Vr_racer) New member Username: Vr_racer Post Number: 1 Registered: 8-2006 Rating: N/A |
Just thought I'd add to the facts that I just ordered and got my vx2 with no major problems. Only thing that happened was I had been on ebay and then went back to icetec home site and ordered there like I had originally planned. For some reason I logged in to icetec a couple days later and my vx2 was still in the basket even though the paypay was received. So I used the icetec site contact link and sent my concern. He responded right away and fixed the order and sent it right out. That was just an unknown ecommerce error that was corrected right away they never got the order item info...only payment. All I had to do was pay attention to details. It took about 16 days from the UK to Ohio but came packed well and in perfect condition. I did find that rather than respond to email from Raf as a reply I just went to the icetec site and submitted anything through there. Doing that I always got an immediate response that way. I ordered from them because I found them from a track Ir link looking at the upcomming Armed Assault aka Operation Flashpoint 1.5. Icetec is one of the sponsors for a contest that game developer is doing. With that said and my personal experience I think they are a good company and that some things just may have gone wrong with some orders at one time or another. I had to post here because I found this negative post after I had ordered and yes it took a little longer than I had hoped for but thats snail mail and I'd be happy to do business with Icetec and Raf again. So to anyone freaking out thinking they got hosed...don't worry use the contact link to ask Raf anything and you will get an answer and will get what you ordered. Ok I'm off to build my cabinet and start driving probably do some shooting too. lol Late! | ||
| cmbuy (Cmbuy) New member Username: Cmbuy Post Number: 2 Registered: 2-2007 Rating: N/A |
Good Job http://clip-vdo.contentall.net http://asia-hotel.exsim.net http://contentall.net http://clip-vdo.contentall.net http://asia-hotel.exsim.net http://contentall.net |
